Pick Up

Inexa will make contact with you via email or phone specifying an accurate pick-up time, this will arrive independantly of the automated response for the website at time-of-order. This email will be distinguishable by the specific date & time available for pickup and a personalised sign-off by an Inexa staff member.

Goods will be available for Pickup from:

INEXA SPORT Pty. Ltd.
10 Carson Ave,
Keysborough,
Victoria 3173

Opening hours:
Monday-Friday: 8:30am-5:30pm,
Satuday: 10:00am-3:30pm,
Sunday & Public Holidays: Closed (riding!)

Phone: (03) 9798 4433
FAX: (03) 9798 4499

Shipping

Inexa will not deliver to an address without someone to sign for the delivery.(ie. Just leaving the package at side of residence) (see below)

Importantly, there is facility within the checkout process for customers to leave special delivery time/date instructions as Inexa has the following delivery procedures:

1st delivery – As part of the delivery fee charged upon checkout, if the driver misses you, they will leave a card with their details and/or the details of the depot so that an alternative delivery arrangement can be discussed for the second delivery.

2nd delivery – free, as part of the delivery fee charged upon checkout, driver will also leave a card notifying of the visit if noone is available to sign for the package. Customer can now contact the depot to arrange to pick the item up, within 2 working days. Alternatively:

3rd delivery – Can be arranged at the customer expense (usually a reduced cost from the original freight charge). The customer can make contact(or be contacted by) Inexa at orders@inexa.com.au or (03) 9798 4433 and arrange a time for further re-delivery.

Returns

1. All product returns must be clearly addressed as follows:
Inexa Sport Pty Ltd
“Returns Dept. – RA ####”
10 Carson Avenue
Keysborough Vic 3173

2. Customers must first apply for a return authorisation (RA) by contacting our returns department (returns@inexa.com.au) or calling (03) 9798 4433. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.

3. If product purchased by customer is found to be supplied faulty(DOA) in 10 days of 'receiving' (if send by courier) and/or date of invoice, Inexa will provide new replacement (subject to stock availability) or customer can also choose a store credit or a refund. This will be subject to our approval once product has been returned to Inexa and tested.

4. Within ACCC guidelines for the refund of defective goods; if the goods returned have had a fair amount of use despite the defect, Inexa is within its rights to offer partial refund or replacement only.

5. Please select your goods carefully before placing your order or ask for our written advice by placing a technical inquiry (tech@inexa.com.au) before purchasing as we do not accept returns for refunds, credit or exchanges based on change of mind, incorrectly ordered, incompatibility or unsuitability of parts for your needs. Inexa will use its discretion with returns of this nature and may attract a restocking fee of 20%.

6. We reserve the right to reject any returns unless goods are returned to us complete, and in its original packaging. Returns of products that have been dropped/damaged/modified/tampered with and/or manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and could delay the return process.

7. All shipping costs involved in returning goods will be fully covered by Inexa providing that Inexa arranges a courier to pickup the faulty goods from the customer. Once the item is approved for return (via the RA process) Inexa will contact the customer to organise an appropriate time to have a courier pickup the item. In some circumstances Inexa may ask the customer to arrange a courier to return the item at the customer’s expense, in these cases the cost of shipping the item to Inexa will be credited/refund back to the customer. The customer should only do this only if requested, as if the customer simply ships the item to Inexa without prior approval, the cost of shipping the returned item will not be refunded. Inexa will arrange a courier to collect ‘Pickup’ orders however, will not refund any costs involved in returning the item to Inexa if the customer decides to return it themselves.

8. Replacement items in advance of Inexa’s receiving & testing of returned goods will only occur if customer purchases and pays for the same item again. Once the faulty product is both received and approved for warranty Inexa will credit/refund the customers account. We will do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions.

9. If goods received are not as per ordered, please inform Inexa within 3 days of receiving the delivery(orders@inexa.com.au), do not open any packaging if possible and be aware that upon use of the incorrect parts Inexa may offer only partial refund for the goods. Note that Inexa may re-use packaging when shipping ‘OEM’ boxed items (for example. The customer may receive an order of tires& tubes within a helmet box).

10. Inexa does not accept any returns of any opened and used products that may breach the health & safety regulations.(e.g. heart-rate monitors & clothing) unless they are faulty.

11. Inexa reserves the title of ownership of any items shipped in error and will cover any costs associated with recovering these items and re-supply of correct items.